Please take note that all orders placed after 2pm will be processed the following working day excluding weekends.  For example, orders placed on Friday at 4pm will be processed on Monday morning.

In the unfortunate circumstance that you are missing any item(s) or have received something damaged, please contact our customer service team by either filling in an online contact form or via direct email  with your order number.

If you wish to cancel an order for any reason please contact a member of our customer service team, via phone or direct email 

In order for an order to come through onto our system it must be paid for on the checkout page of the website. We use a Secure Credit Card Gateway for all of our secure transactions We accept payments by Credit/Debit cards.

If you are dissatisfied with your order for any reason please do not hesitate to contact a member of Customer Service who will be happy to assist you.

Best before is an estimate of how long a product will remain at optimal quality. There is no health problem buying and consuming beyond that date.

As soon as you realise that the wrong address is on the order, please contact our customer service team with the following information:

– order number
– current/incorrect address on the order
– correct address that this needs changing to

If this is before being picked, this will be updated on our system – please note that the shipping email will still show the incorrect address even after we have changed this. If the order has already been shipped, this will be passed onto the courier, however this will cause a delay in delivery dates.

The easiest, and quickest, way to unsubscribe from marketing emails is to open up any marketing email and follow the link at the bottom of the page.

Due to the nature of our business and the live systems that we use, an order cannot be altered once placed – this also includes removing items as well as adding.

Best before is an estimate of how long a product will remain at optimal quality. There is no health problem buying and consuming beyond that date, however it is the customers personal preference to determine if they wish to consume items past their best before dates.

We specialise in items that are close to or past their best before date as well surplus stock, meaning that we are able to buy large quantities at great prices which allow us to pass considerable savings onto our customers

Best before dates can be found on each individual product.

Skip delivery fees by collecting your order from any Best Before store location. Simply choose your preferred store at checkout, and we’ll have your order ready for pickup.

We now offer nationwide courier delivery, making it easier than ever to enjoy Best Before deals anywhere in South Africa.

Prefer to collect? Simply select “Collect from Store” at checkout and choose the store closest to you.

Collections and in-store transfers take up to 5 working days to prepare.

Once your order is ready, you’ll be notified to pick up your goods hassle-free.

Due to the nature of clearance retail, stock sells quickly and availability can change after you’ve placed an order. If something runs out, we’ll notify you and provide an alternative or solution right away.

Every week brings new arrivals and unmissable clearance discounts. From pantry staples and snacks to personal care essentials, our shelves are always stocked with products at up to 70% off traditional retail prices.

Standard Shipping: 2 – 5 working days

Collection: 5 working days

Public holidays excluded

If you are not at home at the time of delivery, our courier will attempt to contact you. A re-delivery fee may apply if a second trip is required.

Shopping smart has never been easier.

At checkout, you can pay with:

• All major debit & credit cards
• EFT / Instant EFT
• SnapScan

You can also split your purchase into interest-free, flexible payments with Payflex and Mobicred — making bulk buys and bigger deals even easier on your wallet.

If an item you ordered is out of stock, we’ll issue a refund directly to the card or payment method you used.

Refunds usually take 3–10 working days to appear, depending on your bank or payment provider.

To ensure smooth delivery, please provide a complete and accurate street address including:

Suburb

Postal code

Contact number

⚠️ Important: Deliveries cannot be made to P.O. Boxes, farms, or remote areas not serviced by our courier partners. If your suburb is outside standard delivery zones, we will contact you to arrange an alternative or issue a refund.

If you are not at home at the time of delivery, our courier will attempt to contact you. A re-delivery fee may apply if a second trip is required.

Not always. Orders may be split into multiple packages depending on size and stock availability.

Yes, parcels exceeding 17kg in weight or unusually large dimensions may attract additional courier charges.

We will contact you before shipping to confirm the cost or arrange an alternative shipping option.