Frequently Asked Questions
Q: I have a missing or damaged item
A: In the unfortunate circumstance that you are missing any item(s) or have received something damaged, please contact our customer service team by either filling in an online contact form or via direct email with your order number.
Q: How do I cancel my order?
A: If you wish to cancel an order for any reason please contact a member of our customer service team, via phone or direct email
Q: How do I pay for my order?
A: In order for an order to come through onto our system it must be paid for on the checkout page of the website. We use a Secure Credit Card Gateway for all of our secure transactions We accept payments by Credit/Debit cards.
Q: What if I am unhappy with my order?
A: If you are dissatisfied with your order for any reason please do not hesitate to contact a member of Customer Service who will be happy to assist you.
Q: What is a Best Before Date?
A: Best before is an estimate of how long a product will remain at optimal quality. There is no health problem buying and consuming beyond that date.
Q: I've set the wrong address for delivery, how can I change this?
A: As soon as you realise that the wrong address is on the order, please contact our customer service team with the following information:
- order number
- current/incorrect address on the order
- correct address that this needs changing to
If this is before being picked, this will be updated on our system - please note that the shipping email will still show the incorrect address even after we have changed this. If the order has already been shipped, this will be passed onto the courier, however this will cause a delay in delivery dates.Q: How do I unsubscribe from marketing emails?
A: The easiest, and quickest, way to unsubscribe from marketing emails is to open up any marketing email and follow the link at the bottom of the page.
Q: Can I add items to my order?
A: Due to the nature of our business and the live systems that we use, an order cannot be altered once placed - this also includes removing items as well as adding.
Q: Is food past it's Best Before Date still safe to eat?
A: Best before is an estimate of how long a product will remain at optimal quality. There is no health problem buying and consuming beyond that date, however it is the customers personal preference to determine if they wish to consume items past their best before dates.
Q: Why is the food so cheap?
A: We specialise in items that are close to or past their best before date as well surplus stock, meaning that we are able to buy large quantities at great prices which allow us to pass considerable savings onto our customers
Best before dates can be found on each individual product.